Delivery & Returns

 

Delivery Days In 2020:

  • Mondays – Gold Coast

  • Wednesday afternoons:  Maclean, Yamba, Iluka and all areas in between.

  • Thursday afternoons: Pillar Valley, Minnie Water, Wooli, Woolgoolga, Coffs Harbour, Sawtell and all areas in between.

  • Friday afternoons:  Grafton and Nymboida

 

 

Delivery Information:

  • All orders must be paid for before your order will be processed (boxed) and delivered.
  • You can order anytime before the cut-off for your area. However prices and availability are updated weekly on Saturday evenings for the following week’s deliveries, so it’s ideal to place your order after Saturday each week.
  • The order cutoff time is 6pm the day before your area’s delivery day.  So if you live in Yamba, your order cutoff time is 6pm on Tuesday night.  Then your order will be delivered the next day.
  • If you would like an estimated time for your delivery, email us at [email protected] on the morning of your delivery and we will give you an E.T.A (estimated time of arrival) for your order.
  • The ‘local’ delivery fee of $7.50 only applies to deliveries to Grafton City & South Grafton.  All regional deliveries in the Clarence Valley and Coffs Coast region incur a $9.90 delivery fee.
  • Delivery to the Gold Coast is $20.00.

Refunds – Our Commitment To Our Customers:

Here at DEOSA Wholefoods, our commitment to freshness and quality is utmost so we will only choose the best of the produce we have available to us for your food box.  As you are ordering online and cannot see the produce for yourself and because we are dealing in fresh and perishable foods, our returns policy is such that we are more than happy to refund the full price of a food if the quality is questionable.   Human error can occur, even though our commitment to quality is high, so if any products are not to your satisfaction, please do not hesitate to contact us as soon as possible with your concerns and a photo of the food in question as soon as possible and we will happily replace the questionable food free of charge in your next order or give you a full item refund.

Customer happiness is our priority and we measure the success of our business by the satisfaction of our customers. So we will always do our best to ensure you are happy with our service.

Customer Rewards:

If you love our food boxes and service please spread the word.  When your friend shops with us and tells us you referred them, we will thank you with a $10 Discount on your next order!