Delivery & Returns

 

Delivery Information:

  • All orders must be paid for by 10 am the day before expected delivery.
  • You can order anytime before the cut-off for your area. However, prices and availability are updated weekly on Monday evenings so the best time to place your order is after Saturday each week.
  • The order cutoff time is 10am the day before your area’s delivery day.
  • Your food box will be delivered sometime from 1 – 6pm.  If you have any questions regarding your delivery, please email us at info@deosawholefoods.com.au or call us at the shop on 56112178.
  • All deliveries in the Clarence Valley and Coffs Coast region incur a $9.90/box delivery fee up to a maximum of $29.70.  So if you place a $500 bulk order, the most you will pay for delivery will be $29.70 (3 boxes worth) even though your order might be 5 boxes worth.

Refunds – Our Commitment To Our Customers:

Here at DEOSA Wholefoods, our commitment to freshness and quality is utmost so we will only choose the best of the produce we have available to us for your food box.  As you are ordering online and cannot see the produce for yourself and because we are dealing in fresh and perishable foods, our returns policy is such that we are more than happy to refund the full price of a food if the quality is questionable.   Human error can occur, even though our commitment to quality is high, so if any products are not to your satisfaction, please do not hesitate to contact us as soon as possible with your concerns and a photo of the food in question as soon as possible and we will happily replace the questionable food free of charge in your next order or give you a full item refund.

Customer happiness is our priority and we measure the success of our business by the satisfaction of our customers. So we will always do our best to ensure you are happy with our service.

Customer Rewards:

If you love our food boxes and service please spread the word.  When your friend shops with us and tells us you referred them, we will thank you with a $10 Discount on your next order!